1. How long will it take to receive my AIRDOCK France inflatable pontoon?
Delivery times vary according to your location and the delivery method you choose. Generally, you will receive your order within 4 to 6 weeks of dispatch.
2. How are your AIRDOCK floating inflatable products manufactured?
Our inflatable pontoons are made from high-quality materials such as Drop Stitch PVC, a robust and durable technology that ensures rigidity and buoyancy.
3. What product warranty do you offer?
We offer a 2-year warranty against manufacturing defects, covering materials and structure. Damage caused by misuse or inadequate maintenance is not included.
4. How long does it take to inflate an AIRDOCK floating platform?
With an electric pump, inflation takes around 5 to 10 minutes, depending on the size of the pontoon.
5. Can I walk my dog on an inflatable pontoon?
Yes, our pontoons are designed to resist dog claws. However, we recommend that you file your pet’s nails to avoid damaging the surface.
6. How big will my inflatable pontoon be when deflated? Can I carry it in my car?
Once deflated and folded, the pontoon has compact dimensions (e.g. X cm x Y cm x Z cm, depending on the model) and can be easily transported in the boot of a car.
7. What is the ideal pressure for my AIRDOCK France inflatable pontoon?
The recommended pressure is 12-15 psi. This guarantees optimum rigidity for safe use.
8. Do you sell used floating pontoons?
We do not currently offer second-hand products. All our pontoons are brand new and inspected before shipment.
9. How do I store my floating inflatable pontoons? How do I fold them?
Make sure the pontoon is dry and clean before deflating. Fold it carefully, following the instructions in the manual to avoid excessive folding. Store in a cool, dry place out of direct sunlight.
10. What accessories are included with my order?
Each order includes a carry bag, inflation pump, repair kit and fixing rings.
11. How heavy are AIRDOCK France inflatable pontoons?
Weight varies from model to model. For example, a medium-sized pontoon weighs around X kg.
12. How many people can walk on a floating platform at the same time?
This depends on the size and model. For example, a medium-sized platform can support up to X people (or X kg).
13. Can I contact you by phone?
Yes, our customer service team can be reached on 07 67 52 34 88. You can also contact us by e-mail or via our online form.
14. How to care for your inflatable products
Clean your pontoon regularly with fresh water and mild soap. Avoid abrasive products and store it in a dry, UV-protected place when not in use. For more information: https://airdockfr.com/entretenir-et-prolonger-la-durabilite-des-pontons-gonflables-pour-yacht-guide-complet/
15. I have a specific need for an inflatable product. Can I contact you?
Yes, we offer customized solutions to meet your specific needs. Contact us to discuss your project. You can also find more information on this page: https://airdockfr.com/structures-sur-mesure-airdock/
16. Can I customize my AIRDOCK inflatable pontoon?
Yes, we offer customization options, such as specific dimensions, colors or adding logos. Contact our team to find out more.
