{"id":10769,"date":"2021-09-17T09:53:21","date_gmt":"2021-09-17T09:53:21","guid":{"rendered":"https:\/\/airdockfr.com\/frequently-asked-questions\/"},"modified":"2025-05-15T07:56:07","modified_gmt":"2025-05-15T07:56:07","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/airdockfr.com\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"

[vc_row kd_background_image_position=”vc_row-bg-position-top” el_class=”zindex with-shadow overflow-hidden” css=”.vc_custom_1631199104404{margin-top: -200px !important;margin-right: 15px !important;margin-bottom: 120px !important;margin-left: 15px !important;padding-top: 40px !important;padding-bottom: 40px !important;background-color: #ffffff !important;border-radius: 10px !important;}” css_tablet_landscape=”.vc_custom_1631199104404{margin-top: -200px !important;}” css_tablet_portrait=”.vc_custom_1631199104404{margin-top: 30px !important;}” css_mobile=”.vc_custom_1631199104405{margin-top: 30px !important;}”][vc_column][vc_row_inner kd_background_image_position=”vc_row-bg-position-top” css=”.vc_custom_1631199234591{padding-bottom: 24px !important;border-radius: 10px !important;}”][vc_column_inner css=”.vc_custom_1731857845911{padding-top: 60px !important;padding-right: 45px !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” offset=”vc_col-lg-12″ css_tablet_portrait=”.vc_custom_1731857845911{padding-top: 0px !important;padding-right: 0px !important;padding-left: 0px !important;}” css_mobile=”.vc_custom_1731857845911{padding-top: 0px !important;padding-right: 0px !important;padding-left: 0px !important;}”][vc_toggle title=”1. How long will it take to receive my AIRDOCK France inflatable pontoon?” open=”true” css_animation=”fadeIn”]Delivery times vary according to your location and the delivery method you choose. Generally, you will receive your order within 4 to 6 weeks of dispatch.[\/vc_toggle][vc_toggle title=”2. How are your AIRDOCK floating inflatable products manufactured?” css_animation=”fadeIn”]Our inflatable pontoons are made from high-quality materials such as Drop Stitch PVC, a robust and durable technology that ensures rigidity and buoyancy.[\/vc_toggle][vc_toggle title=”3. What product warranty do you offer?” css_animation=”fadeIn”]We offer a 2-year warranty against manufacturing defects, covering materials and structure. Damage caused by misuse or inadequate maintenance is not included.[\/vc_toggle][vc_toggle title=”4. How long does it take to inflate an AIRDOCK floating platform?” css_animation=”fadeIn”]With an electric pump, inflation takes around 5 to 10 minutes, depending on the size of the pontoon.[\/vc_toggle][vc_toggle title=”5. Can I walk my dog on an inflatable pontoon?” css_animation=”fadeIn”]Yes, our pontoons are designed to resist dog claws. However, we recommend that you file your pet’s nails to avoid damaging the surface.[\/vc_toggle][vc_toggle title=”6. How big will my inflatable pontoon be when deflated? Can I carry it in my car? ” css_animation=”fadeIn”]Once deflated and folded, the pontoon has compact dimensions (e.g. X cm x Y cm x Z cm, depending on the model) and can be easily transported in the boot of a car.[\/vc_toggle][vc_toggle title=”7. What is the ideal pressure for my AIRDOCK France inflatable pontoon?” css_animation=”fadeIn”]The recommended pressure is 12-15 psi. This guarantees optimum rigidity for safe use.[\/vc_toggle][vc_toggle title=”8. Do you sell used floating pontoons? ” css_animation=”fadeIn”]We do not currently offer second-hand products. All our pontoons are brand new and inspected before shipment. [\/vc_toggle][vc_toggle title=”9. How do I store my floating inflatable pontoons? How do I fold them? ” css_animation=”fadeIn”]Make sure the pontoon is dry and clean before deflating. Fold it carefully, following the instructions in the manual to avoid excessive folding. Store in a cool, dry place out of direct sunlight.[\/vc_toggle][vc_toggle title=”10. What accessories are included with my order?” css_animation=”fadeIn”]Each order includes a carry bag, inflation pump, repair kit and fixing rings.[\/vc_toggle][vc_toggle title=”11. How heavy are AIRDOCK France inflatable pontoons?” css_animation=”fadeIn”]Weight varies from model to model. For example, a medium-sized pontoon weighs around X kg.[\/vc_toggle][vc_toggle title=”12. How many people can walk on a floating platform at the same time?” css_animation=”fadeIn”]This depends on the size and model. For example, a medium-sized platform can support up to X people (or X kg).[\/vc_toggle][vc_toggle title=”13. Can I contact you by phone?” css_animation=”fadeIn”]Yes, our customer service team can be reached on 07 67 52 34 88. You can also contact us by e-mail or via our online form.[\/vc_toggle][vc_toggle title=”14. How to care for your inflatable products” css_animation=”fadeIn”]Clean your pontoon regularly with fresh water and mild soap. Avoid abrasive products and store it in a dry, UV-protected place when not in use. For more information: https:\/\/airdockfr.com\/entretenir-et-prolonger-la-durabilite-des-pontons-gonflables-pour-yacht-guide-complet\/<\/a>[\/vc_toggle][vc_toggle title=”15. I have a specific need for an inflatable product. Can I contact you?” css_animation=”fadeIn”]Yes, we offer customized solutions to meet your specific needs. Contact us<\/a> to discuss your project. You can also find more information on this page: https:\/\/airdockfr.com\/structures-sur-mesure-airdock\/[\/vc_toggle][vc_toggle title=”16. Can I customize my AIRDOCK inflatable pontoon?” css_animation=”fadeIn”]Yes, we offer customization options, such as specific dimensions, colors or adding logos. Contact our team<\/a> to find out more.[\/vc_toggle][\/vc_column_inner][\/vc_row_inner][vc_separator color=”custom” accent_color=”#e7e7e7″ css=”.vc_custom_1627977601689{padding-right: 45px !important;padding-left: 45px !important;}”][vc_row_inner disable_element=”yes” kd_background_image_position=”vc_row-bg-position-top” css=”.vc_custom_1731857832875{padding-bottom: 24px !important;border-radius: 10px !important;}”][vc_column_inner css=”.vc_custom_1627977456891{padding-top: 55px !important;padding-right: 40px !important;padding-left: 45px !important;}” offset=”vc_col-lg-offset-0 vc_col-lg-6 vc_col-md-offset-0 vc_col-md-12 vc_col-sm-offset-0″ css_tablet_portrait=”.vc_custom_1627977456892{padding-right: 30px !important;padding-left: 30px !important;}” css_mobile=”.vc_custom_1627977456892{padding-right: 30px !important;padding-left: 30px !important;}”]

Regular & Extended Licenses<\/h3>
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore aliqua.<\/h6><\/header>[\/vc_column_inner][vc_column_inner css=”.vc_custom_1631199305069{padding-top: 60px !important;padding-right: 45px !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” offset=”vc_col-lg-6″ css_tablet_portrait=”.vc_custom_1631199305069{padding-top: 0px !important;padding-right: 0px !important;padding-left: 0px !important;}” css_mobile=”.vc_custom_1631199305069{padding-top: 0px !important;padding-right: 0px !important;padding-left: 0px !important;}”][vc_toggle title=”1. What does royalty free mean?” css_animation=”fadeIn”]Yes. One purchase of Sway allows you to use the theme on one finished site. If you need to use it on a second site, it requires you to make a second license purchase.[\/vc_toggle][vc_toggle title=”2. What does non-exclusive mean?” css_animation=”fadeIn”]Yes, you can. You can keep the theme on a test site to build it, then move it to the live site once you’re finished. Yes, you can. You can keep the theme on a test site to build it, then move it to the live site once you’re finished.[\/vc_toggle][vc_toggle title=”3. What do you mean by item and end product?” css_animation=”fadeIn”]According to the licensing rules set by Envato, this is not allowed. If it is installed in two places permanently, then it requires two licenses.[\/vc_toggle][vc_toggle title=”4. What is a single application?” css_animation=”fadeIn”]If you are going to use the item on one domain or multiple subdomains, you only require one Regular Licence. However, if you are going to use the item on multiple domains, then you will need to purchase a Regular Licence for each domain.[\/vc_toggle][\/vc_column_inner][\/vc_row_inner][vc_separator color=”custom” accent_color=”#e7e7e7″ css=”.vc_custom_1627977601689{padding-right: 45px !important;padding-left: 45px !important;}”][vc_separator color=”custom” accent_color=”#e7e7e7″ css=”.vc_custom_1627977601689{padding-right: 45px !important;padding-left: 45px !important;}”][\/vc_column][\/vc_row][vc_row disable_element=”yes” kd_background_image_position=”vc_row-bg-position-top” css=”.vc_custom_1731857815849{margin-top: 20px !important;padding-bottom: 20px !important;}”][vc_column css=”.vc_custom_1627978082804{padding-right: 0px !important;padding-left: 0px !important;}” css_tablet_landscape=”.vc_custom_1627978082804{margin-top: 50px !important;}” css_tablet_portrait=”.vc_custom_1627978082804{margin-top: -60px !important;}” css_mobile=”.vc_custom_1627978082805{margin-top: -90px !important;}”][vc_row_inner kd_background_image_position=”vc_row-bg-position-top” css=”.vc_custom_1627978063259{padding-top: 0px !important;}”][vc_column_inner width=”1\/4″ offset=”vc_col-lg-3 vc_col-md-6″]
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Help & Support<\/h4>

Solve any issue with the help of our experts.<\/p>Get Support<\/a><\/div><\/div><\/div>[\/vc_column_inner][vc_column_inner width=”1\/4″ offset=”vc_col-lg-3 vc_col-md-6″]

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Documentation<\/h4>

Helpful information about setup, features, and options.<\/p>Read Documentation<\/a><\/div><\/div><\/div>[\/vc_column_inner][vc_column_inner width=”1\/4″ offset=”vc_col-lg-3 vc_col-md-6″]

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Users Community<\/h4>

Be part of our community and find out more.<\/p>Join Community<\/a><\/div><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” kd_background_image_position=”vc_row-bg-position-top” css=”.vc_custom_1631199373559{padding-top: 60px !important;padding-bottom: 70px !important;}” css_tablet_portrait=”.vc_custom_1631199373560{padding-top: 50px !important;padding-bottom: 50px !important;}” css_mobile=”.vc_custom_1631199373560{padding-top: 50px !important;padding-bottom: 50px !important;}”][vc_column][vc_row_inner kd_background_image_position=”vc_row-bg-position-top”][vc_column_inner]

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